Safe and responsible gaming

On aet365 Responsible Gaming
Keep the fun, keep control

Gaming is not just about winning — it should be an enjoyable experience. aet365 believes gaming should be fun, safe, and in control for every player. Following our responsible gaming guidelines keeps gaming a pleasure, never a burden.

24/7 Support
18+ Adults Only
100% Voluntary Limits
Free Self-Exclusion
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Our commitment
  • We help you set limits
  • Self-exclusion is provided free of charge
  • Access by minors is strictly prohibited
  • Specialist Team for Identifying Problem Gaming
  • 24/7 Bangla-language support available
  • Activate a cooling-off period at any time

Responsible gaming Key Benefits

Aet365 offers a range of dedicated features to help keep your gaming experience safe. They are easy to use and completely free.

Set a deposit limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is in place, it applies automatically. You simply cannot play beyond your budget, which takes the pressure off.

Session Time Limit

Decide in advance how long you want to play. Once the time is up, the system automatically ends your session. This makes it easy to take a break from long gaming sessions.

Cooling-Off Period

If you need a short break from gaming, activate a cooling-off period of 24 hours to 30 days. During this time, you will not be able to log in or place bets. It is the best way to give yourself a reset.

Self-Exclusion

If you feel you are losing control over your gaming, you can lock your account yourself for 6 months or longer. This is a sign of courage, not weakness.

Gaming history review

You can view your full gaming history, deposit and withdrawal records, and betting statistics at any time. Transparency is a priority for us.

Expert Counselling Referral

Our support team can connect you with gaming addiction specialists. There are several free helplines in Bangladesh where you can get help with full confidentiality.

What is responsible gaming and why does it matter?

Responsible gaming means enjoying gaming in a way that does not negatively affect other areas of your life. At aet365, responsible gaming is not just a policy — it is our core philosophy. We want every player to game consciously, joyfully, and safely.

When gaming starts to feel like a source of stress rather than enjoyment, or begins to affect your family, work, or finances, it is time to make a change. Recognizing the signs early makes it far easier to address the problem. At aet365, we actively help you build that awareness.

Online gaming is still relatively new for many people in Bangladesh. For new players, understanding responsible gaming is especially important — building the right habits from the start significantly reduces the risk of problems down the line.

Keep in mind: Gaming is entertainment, not an investment. Chasing losses in an attempt to win back money can make things worse.

Recognising the Signs of Problem Gaming

Problem gaming does not develop overnight. Certain habits build gradually until they eventually spiral out of control. If you notice any of the signs below in yourself, it is time to take them seriously.

Warning Signs
  • Repeatedly spending beyond your set budget
  • Placing more bets to try to recover lost money
  • Unable to stop gaming despite trying
  • Hiding the extent of your gaming from family or friends
  • Neglecting work, studies, or family responsibilities
  • Feeling restless or irritable when not gaming
  • Gaming with borrowed or loaned money
  • Constantly thinking about gaming

If you recognise two or more of the signs above in yourself, act now. Reach out to our support team or activate self-exclusion or a cooling-off period directly. Asking for help is nothing to be ashamed of.

The Golden Rules of Responsible Gaming

Follow a few simple rules for responsible gaming. They are not difficult, but over time they make all the difference.

  • Set a budget before you play and stick to it
  • Stop chasing losses
  • Take regular breaks and avoid playing for long stretches
  • Do not play when you are tired or emotionally distressed
  • Avoid gaming under the influence of alcohol or substances
  • Do not make gaming your only form of entertainment
  • Never use household or family funds for gaming
  • Never treat a win as guaranteed — it is always a matter of chance

Healthy Gaming Tips: Take at least a 10-minute break every hour. Get up, stretch, walk around, and drink some water. A rested body and mind leads to better decision-making.

Minor protection — 18+ only

Protecting minors is a core part of responsible gaming at aet365. Our platform is strictly for users aged 18 and above. Age is verified at registration, and additional checks are carried out whenever there is any doubt.

If you have children or teenagers at home, make sure they cannot access your device or account. Enable parental controls on your devices and never share your password.

Advice for Parents

Use parental filter software such as Net Nanny or Qustodio in your browser. These tools are effective at blocking children from accessing online gaming sites. Always keep your login credentials private.

How to Set Limits & Exclusions

Using responsible gaming tools on your aet365 account is simple. Just follow the steps below:

1
Log in to your account

Log in to your personal aet365 account and click the profile icon in the top right corner.

2
Go to the responsible gaming menu

Look for the "Responsible Gaming" option in your profile settings. All your protection tools are available there in one place.

3
Choose Your Preferred Limits

Deposit limit, session time, betting limit, or cooling-off — activate whichever you need and set your preferred amount or duration.

4
Confirm & Save

Confirm your changes. Deposit limit reductions take effect immediately. Increases are subject to a 24-hour cooling period.

5
Contact support if you need help

Our 24/7 support team is always ready to help with any issues or self-exclusion requests.

Check in with yourself — self-assessment

Answer the following questions honestly. If you answer yes to most of them, it may be time to reconsider your gaming habits.

Are you spending more time gaming each day than you originally planned?
After a loss, do you find yourself betting more to try to win it back?
Has gaming been cutting into the time you spend with family or friends?
Are you prioritizing gaming over work, studies, or everyday responsibilities?
Have you tried to stop gaming but found yourself repeatedly unable to?
Do you feel uncomfortable, frustrated, or anxious when you are not gaming?

If you answered "Yes" to 3 or more questions, please contact our support team or activate a cooling-off period right away.

Protection Tools Comparison

Here is a quick overview of how each responsible gaming tool on aet365 works:

Tool name Time to take effect Can it be cancelled? Cost
Deposit limit Immediate ✓ (After 24 hours) Free
Session Time Limit Immediate ✓ Anytime Free
Cooling-Off Immediate ✗ Not before the period ends Free
Self-Exclusion Immediate ✗ Minimum 6 months Free
Betting Limits Immediate ✓ (After 72 hours) Free

Frequently Asked Questions (FAQ)

Yes, you can withdraw any funds remaining in your account during self-exclusion. However, new deposits and betting will be completely suspended. Please contact support to process your withdrawal.

A cooling-off period is a short-term break (24 hours to 30 days) that lifts automatically once it expires. Self-exclusion is a longer-term solution (minimum 6 months) that cannot be cancelled before the period ends.

No — for security reasons, only the account holder can change these settings. However, if a family member has concerns, they are welcome to contact our support team and we will provide the necessary information and assistance.

Setting limits has no impact on your bonuses. You can still enjoy promotions and bonuses as normal within your deposit limit. Promotional offers are only unavailable during an active cooling-off period or self-exclusion.

The aet365 support team can connect you with professional counselors. You can also reach out to mental health organizations in Bangladesh, such as Kaan Pete Roi (mental health support hotline). All information is kept strictly confidential.
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Play responsibly and enjoy the experience

Join aet365 and enjoy a safe, fun gaming environment. We are with you every step of the way.

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